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L+M Development Partners LLC (LMDP), an established residential developer/builder, has an excellent opportunity for an On-site Helpdesk Technician to provide IT, Cloud and technical services to company’s user base.  Candidate must have the ability to thrive in a fast-paced entrepreneurial environment.

Areas of Responsibility

Interacting with users to understand issues and ensure issue resolution. Responsible deploying IT hardware and software, cloud applications, networking and other technologies.

Essential Job Functions for Field IT Technician

  • Field support for construction site offices and property management offices.
  • Install and configure cat6 wiring, FIOS , cable and 4G internet circuits
  • Place orders for new circuits with various carriers
  • Ability to prioritize work
  • Excellent customer support, troubleshooting and communication skills (written and verbal.)
  • Schedule and perform software/hardware upgrades, new installations, work space moves, etc.
  • Install and terminate network wiring.

 Additional Job Functions for Field IT Technician

  • Handle all incoming calls to the help desk via ticketing system, phone, email & walk-ins.
  • Monitor and follow up calls in help desk and email queues.
  • Experience supporting remote facilities via phone, LogMeIn and 8×8 Video Conferencing.
  • Install and configure Office 365 applications.
  • Working knowledge of OneDrive, SharePoint, Teams.
  • Advanced knowledge of Windows 10.
  • Hardware support (Lenovo Desktops and Laptops, Ms Surface.)
  • Troubleshooting printers, copiers (HP, Toshiba, Brother.)
  • Experience working with an IT ticketing system.
  • Working knowledge of Active Directory, DNS, DHCP, Windows Server 2008 & 2012, HyperV.
  • Working knowledge of Cisco Meraki, 3Com, HP, Netgear Routers, Switches, routers, switches and Wi-Fi access points.
  • Install and troubleshoot client VPNs, site to site VPNs.
  • Experience supporting Microsoft Office 365 applications including Outlook, Word, Excel, One Drive
  • Installation knowledge of Adobe Creative Suite.
  • Design forms with Adobe Acrobat.
  • Troubleshooting mobile devices (Apple 95%, Android 5%)
  • Troubleshooting VOIP phones, 8×8, Vonage, Polycom.
  • Good knowledge of video conferencing systems, Zoom, Teams, Logitech.
  • Install and troubleshoot iOS, MaaS360, AutoCAD, Bluebeam, Sage CRE/Timberline, Core/Timberscan, Create-A-Check/Piracle, Procore, Dealpath.
  • Troubleshoot Yardi, Payscan and other Yardi-related desktop issues
  • Install and configure cat6 wiring, FIOS , cable and 4G internet circuits
  • Place orders for new circuits with various carriers

Preferred Education Requirements

  • Bachelors degree
  • MCSE and A+

 Minimum Years of Experience Required

  • 2-5 years experience working in IT, preferably for a real estate or construction company

 Other Requirements for Field IT Technician

  • Must have reliable transportation and drive to sites, up to 80% travel. The company will reimburse for travel expenses according to our expense policy.
  • Must be able to physically lift computer equipment such as desktops, printers and other peripherals on a regular basis.

 L+M offers competitive compensation and benefits (401k, Medical, Dental, Vision, and more) and tremendous potential with a growing residential real estate developer/builder organization.

Disclaimer: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time

At L+M Development Partners, working together to build stronger communities is our mission. Our double bottom line philosophy means that we measure success not only in financial returns but also by the positive impacts we make in the communities we serve.

Founded in 1984, L+M is a full-service real estate development firm which develops, invests, constructs and manages properties with industry-leading innovation. Most recently ranked #17 on Affordable Housing Finance’s Top 50 Developers list nationally, L+M and its affiliate companies are responsible for over $10 billion in development and investment and have acquired, built, or preserved nearly 40,000 high-quality residential units in a variety of urban markets nationwide, primarily in New York’s tristate area.

Please visit our website for more information: http://lmdevpartners.com.  To learn more about our mission and values, go to https://lmdevpartners.com/our-mission-values/.

L+M is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.